At Unova Estate (developed by Unova Software), accessible from https://estate.unova.app and https://unova.bd, protecting user, organizational, and buyer financial data is our top priority. This Privacy Policy outlines the types of information we collect and how we safeguard it.

1. Information We Collect

We collect information to provide superior ERP and CRM services to real estate developers, housing companies, and land plot developers in Bangladesh. This includes:

Organizational & Contact Information: Name, phone number, corporate email address, and office address upon requesting a demo or registering.
Lead & Customer Data: Information entered into the CRM via Meta Lead Ads API, website webhooks, or manual entry by sales officers.
Financial & Transactional Records: Installment collection schedules, payment gateway tokens (bKash, Nagad, bank wire), and digital money receipt logs.

2. How We Use Your Information

We use collected data solely for system functionality, including:

Operating and maintaining the Unova Estate ERP cloud platform.
Automating SMS, WhatsApp, and email installment reminders to property buyers.
Generating C-suite executive BI dashboards and cash flow forecasts.
Providing technical customer support and system updates.

3. Data Security & Storage

All customer data is encrypted in transit using bank-grade 256-bit SSL encryption and at rest using AES-256 encryption. We host our cloud infrastructure on Multi-AZ AWS servers with automated daily off-site snapshot backups.

4. Third-Party Sharing

We do not sell, trade, or rent organizational or buyer data to third parties. Data is shared only with authorized payment gateways (e.g. bKash, Nagad, bank APIs) and Meta/WhatsApp APIs strictly for requested notification services.

5. Contact Us

If you have questions regarding this Privacy Policy, please contact our Data Protection Officer at:
Email: support@unova.bd | Hotline: +8801766774016