Township & Housing Companies

Rupayan Housing Estate Ltd.

Pioneers of Mega City & Condominium Culture in Bangladesh

Location

Rupayan Center, Mohakhali, Dhaka

Established

1989

Completed Projects

150+ Gated Communities & Towers

Verified Business Impact

Gated Township Facilities & Customer Handover Automation

Rupayan Group automated multi-city customer onboarding, maintenance fee collection, and handover protocols with Unova.

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Quantified Operational Results

94%

On-Time Monthly Maintenance Fee Collection

50%

Faster Handover Protocol Execution

4.8 / 5

Customer Resident Satisfaction Score

Centralized

Township Asset & Facilities Management

“Rupayan City Uttara is a premium township. Unova gave us unified management from flat sales, handover execution, to post-possession township maintenance collection.”
Md. Al-Amin
CEO, Rupayan Housing Estate, Rupayan Group

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The Operational Challenge

Managing mega township projects like Rupayan City Uttara involves complex post-sale processes: - Manual tracking of possession handovers, utility connection clearances, and registration deeds. - Monthly maintenance fee collections across thousands of apartment residents were disorganized. - High volume of customer support requests for maintenance during the warranty period.

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Unova ERP Solution Executed

Rupayan Group implemented **Unova Township & Property Management Suite**. 1. **Digital Handover Workflow:** Automated checklist for building completion certificate, utility NOC, and deed sign-off. 2. **Automated Maintenance Billing:** Recurring monthly bill generation with automated SMS & digital payment options for residents. 3. **Ticketing & Maintenance Portal:** Residents log service requests directly via mobile app to facilities team.