Apartment & Flat Developers

The Structural Engineers Ltd. (SEL)

A Symbol of Trust, Quality & Engineering Ethics

Location

West Panthapath, Dhaka

Established

1983

Completed Projects

210+ Completed Complexes

Verified Business Impact

99.5% Customer Satisfaction & Zero Hidden Cost Guarantee

SEL automated customer installment schedules and transparent account statements for 11,000+ homeowners with Unova.

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Quantified Operational Results

99.5%

Verified Customer Satisfaction Rate

11,000+

Homeowner Ledgers Digitized

75%

Fewer Routine Counter Inquiry Calls

100%

Transparent Account Statement Accuracy

“SEL was founded on ethics and zero hidden costs. Unova provided total transparency to our buyers through clear digital account statements.”
Engr. Md. Abdul Awal
Managing Director, SEL Real Estate

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The Operational Challenge

Managing customer accounts for over 200 residential complexes: - High volume of customer phone inquiries regarding upcoming installment schedules and interest-free payment terms. - Manual issuance of account ledgers during flat deed registrations.

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Unova ERP Solution Executed

SEL onboarded **Unova Customer Self-Service & Installment Transparency Portal**. 1. **Self-Service Buyer Account Portal:** Buyers log in anytime to view transparent payment schedules, total paid amount, and upcoming due dates. 2. **Instant QR Receipts:** Automated SMS receipt issued upon payment deposit.